Shipping Policy

Introduction

Last Updated: May 2026

At Texmaax Pumps, we are committed to ensuring the safe and timely delivery of our products. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from us.

Order Processing

• Orders are processed after confirmation of payment and order details.
• Processing times may vary depending on product availability, order quantity, and customization requirements.
• Customers will be informed in case of any delay in processing their order.

Shipping Coverage

Texmaax Pumps ships products across India and may also support international shipments upon request, subject to applicable regulations and logistics availability.

For international shipping inquiries, please contact our sales team before placing an order.

Delivery Time

Estimated delivery times may vary based on:

• Product availability
• Delivery location
• Courier or transport partner schedules
• Weather conditions and unforeseen circumstances

Typical delivery timelines are provided as estimates and should not be considered guaranteed delivery dates.

Shipping Charges

• Shipping charges may vary depending on product weight, dimensions, destination, and shipping method.
• Any applicable shipping charges will be communicated during the quotation or order confirmation process.
• Additional charges such as taxes, duties, or customs fees (for international shipments) shall be the responsibility of the customer unless otherwise specified.

Shipment Tracking

Where available, shipment tracking details will be provided once the order has been dispatched. Customers can use the provided tracking information to monitor the status of their shipment.

Delivery and Inspection

Upon receiving the shipment, customers are advised to:

• Inspect the package for visible damage.
• Verify that the delivered products match the order details.
• Report any shortages, damages, or discrepancies within 48 hours of delivery.

Failure to report issues within this period may affect eligibility for claims or replacements.

Delayed or Failed Deliveries

While we strive to ensure timely deliveries, Texmaax Pumps shall not be held responsible for delays caused by:

• Natural disasters
• Transportation disruptions
• Government restrictions
• Customs clearance procedures
• Courier or logistics partner issues
• Other circumstances beyond our reasonable control

Damaged Shipments

If a product arrives damaged during transit:

1. Record photographic evidence of the damaged package and product.
2. Notify Texmaax Pumps immediately.
3. Retain the original packaging materials until the issue is resolved.

Our team will review the claim and provide appropriate assistance based on the circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Texmaax Pumps shall not be liable for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Order Cancellation After Dispatch

Once an order has been dispatched, cancellation requests may not be accepted. Any approved cancellation after dispatch may be subject to shipping and handling charges.